lot of info to reply to so bear with me...

Username = email address (rcapra@mail.com)
If they don't know either I won't even bother with them!

Like I said, I know the user name, and am looking for a quick way to get the PC name without manually digging through WINS.

I will look at that bat file when I get back to work(since this is Sunday).

Also, I liked the idea of the user running a file on thier PC that sends a request to the help desk that I am currently creating my own with the pertenint info we look for. One thing is I am using kixwin.exe so no need to install any utils that need admin rights. Kix grabs the environment stuff that the users are oblivious to and kixwin gives them the ability to type in a disc. of the problem.

I love this board!! Thanks to all who have made suggestions and given pointers. Will have to dig through all this in the week to come!!

Thanks,
Rocco
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I Love this board!! -------------------- My DEV PC is running KIX 4.22 WINXP Pro