unless the problem is:
I'm not on the network
I can't log in
My email doesn't work
I can't find that utility that emails you stuff
Where is my head and why does everything smell like crap?
As a policy, we remove the last logged on username, to prevent the dumbasses from locking someone else's account... for those that can't read.
Due to security issues, we have all password reset requests come in person to IT or have their supervisor call in the request (with a call back number). It is more cumbersome, but prevents the possibility of someone resetting a 3rd party's acct... and the dumbasses start to remember their name when the have to explain to their supervison how "I don't know my own name. duh..."
