...and on that note, you could probably knock off something in perl that would fit the bill nicely.
I still see one small problem though... A lot of the users can't even tell the helpdesk what their logon ID is. If they always work from the same PC, they never have to type it in, just their password. The greatest number of calls we get that are logon related involves users not knowing their ID. It would still be useful when the ID is known.
I like NTDOC's util that you get the user to run that emails all the pertinent info.
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Give a man a fish and he will be back for more. Slap him with a fish and he will go away forever.
