To help the Helpdesk people we built a little app the sits on ALL clients called "PCname". When the Helpdesk gets a call they instruct the user to execute PCname and it displays all the info the HelpDesk needs.

http://mywebpages.comcast.net/habullock/PCname.jpg

This would be much more efficient and network friendly.
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Home page: http://www.kixhelp.com/hb/