Dear Lonkero,

We know the discussion about wanted things on this board like f.e. how many
people are reading a specific topic. Based on the software choose of Henri
some things are possible at all. In our opinion we must respect that.
Possible that the other chooses requires too much maintenance.
Possible that the database version isn't so robust.
Possible that it can be very hard to solve problems, when you are using
related databases.
Possible that some guys want too much.
Possible that not all of you known, that Henri manages this site for over
four years.

Of course it wasn't a pleasant situation "kixtart.org" wasn't available.
Of course some of you were missing new posts. In our opinion the quiet
moment is acceptable. In our opinion a bigger problem is that newbies
can't put new topics on it. In our opinion enough people knows other
ways for their (urgent) questions.
During the problem period all input - when possible - was saved in a
correct way.

sure, but does every simple upgrade take board down for weeks???
Lonkero, everyhting can very simple. Simple when possible problems
are possible for Henri's situation.
Do anybody know "is it possible that your system clock becomes a countdown
clock?". Of course everybody should say: impossible.
We say: it is possible.
Do anybody know "what can happen when your system clock is a countdown
clock?".
We say: possible problems with an upgrade.

So an upgrade may looks like to be easy, but an upgrade during site online
can create unwanted situations.

what comes to support, infopop is not the best solution.
For this conclusion we must know what the real problem was. Possible
that even Henri doesn't know it.
Possible that we must accept an offline period during upgrading. It will
reduce possible complications.
Possible that in same situation Henri doesn't get the same response
from other BB software developpers.

Sorry Lonkero, we doesn't have the same experiences with Henri's reaction
on mail. Of course at this moment we are mailing with dutch.

At least we shouldn't forget that
- Henri is running this site for over four years.
- Henri's server has an availability above 99,9%.
- Henri takes direct action when he get informed about problems.
- Henri is willing to pay for support.
- Henri makes it possible that his site can support above 30GB of data per month.
- Henri doesn't like at all, that his site wasn't working in a proper
way. We think he hate this situation more that we together.

Of course "not everyone is thinking the same on everything".
greetings.
_________________________
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