Kathy, please add some additional lines to your batch file like those below. We need to see what works and what doesn't. I am not sure if the %errorlevel% variable is available on Win9x.
code:
@Echo off
cls
echo %0\..\grc.dat "C:\program files\norton antivirus"
copy %0\..\grc.dat "C:\program files\norton antivirus"
echo error level = %errorlevel%
pause
exit 0
