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#34483 - 2002-12-17 10:22 PM OPEN again
henri Offline
Fresh Scripter
*****

Registered: 1999-05-07
Posts: 43
Loc: Haarlem, NH, Netherlands
On last thursday I informed Infopop and today (Tuesday) it is finally fixed. Infopop is not so quite responsive as I thought they would be, even while I paid for the support! Hope this will never happen again, while I or Infopop have no idea why this happened!

Henri

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#34484 - 2002-12-17 11:16 PM Re: OPEN again
NTDOC Administrator Offline
Administrator
*****

Registered: 2000-07-28
Posts: 11634
Loc: Space
Henri,

Thank you so much for getting this back online. We all appreciate your hard work, time, and money.

Thanks again from all of us.

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#34485 - 2002-12-17 11:53 PM Re: OPEN again
henri Offline
Fresh Scripter
*****

Registered: 1999-05-07
Posts: 43
Loc: Haarlem, NH, Netherlands
The search index still isn't working, nor the total number of users. I don't dare rebuilding the files as I'm off untill sunday, next week I'll try to rebuild all files, AFTER i make a backup.... [Smile]
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#34486 - 2002-12-18 06:20 AM Re: OPEN again
Lonkero Administrator Offline
KiX Master Guru
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Registered: 2001-06-05
Posts: 22346
Loc: OK
yeah, a full backup [Wink]
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#34487 - 2002-12-18 06:46 AM Re: OPEN again
Lonkero Administrator Offline
KiX Master Guru
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Registered: 2001-06-05
Posts: 22346
Loc: OK
also, if I may ask, next leave some line open.
I understood that you heard about the problem when someone phoned at you.

before that, it was out already for some time...

Disappointed
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#34488 - 2002-12-18 06:56 AM Re: OPEN again
henri Offline
Fresh Scripter
*****

Registered: 1999-05-07
Posts: 43
Loc: Haarlem, NH, Netherlands
I have a monitor on this server, but if only a product (InfoPOP) fails it doesn't respond....
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#34489 - 2002-12-18 07:00 AM Re: OPEN again
Lonkero Administrator Offline
KiX Master Guru
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Registered: 2001-06-05
Posts: 22346
Loc: OK
yeah.
well, we tried all the means we could...
example via multiple e-mail addresses.

anyway, it's good that we are back.
when next update comes, everyone must pray that it does not became the very last.

cheers and thanks of getting us back.
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#34490 - 2002-12-18 11:29 AM Re: OPEN again
MightyR1 Offline
MM club member
*****

Registered: 1999-09-09
Posts: 1264
Loc: The Netherlands
Pffjeeww,

glad to see the BB is online again...
_________________________
Greetz,
Patrick Rutten

- We'll either find a way or make one...
- Knowledge is power; knowing how to find it is more powerful...
- Problems don't exist; they are challenges...

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#34491 - 2002-12-18 02:06 PM Re: OPEN again
Sealeopard Offline
KiX Master
*****

Registered: 2001-04-25
Posts: 11165
Loc: Boston, MA, USA
Henri:

Glad to hear it's fixed. I've already been suffering from KWS (KiXtart Withdrawal Symptoms). Manifested symptoms were the deliberate breaking of perfectly working code in order to then track down the broken parts, writing incomprehensible lines of KiXtart code performing useless tasks like counting the number of letter 'a' in all filenames on any given systems, increase in coffee-consumption,...

Please let us Moderators know if there is anything we can do to assist you in the future.

[ 18. December 2002, 14:07: Message edited by: sealeopard ]
_________________________
There are two types of vessels, submarines and targets.

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#34492 - 2002-12-18 08:24 PM Re: OPEN again
MCA Offline
KiX Supporter
*****

Registered: 2000-04-28
Posts: 5152
Loc: Netherlands, EU
Dear Henri,

Thanks for spending your time.
Thanks for getting this board back online.

Henri, you are very reachable. We know you are reading your mail
very frequently. To prevent needlessly feedback everbody had to
take a distance on it. The way Henri is monitoring the server in
an excellent way.

Henri reaction was fast enough, but Infopop needs possible too
much time to solve it.
Henri did a great job again.
Thanks & greetings.
_________________________
email scripting@wanadoo.nl homepage scripting@wanadoo.nl | Links | Summary of Site Site KiXforms FAQ kixtart.org library collection mirror MCA | FAQ & UDF help file UDF kixtart.org library collection mirror MCA | mirror USA | mirror europe UDF scriptlogic library collection UDFs | mirror MCA

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#34493 - 2002-12-18 08:27 PM Re: OPEN again
Lonkero Administrator Offline
KiX Master Guru
*****

Registered: 2001-06-05
Posts: 22346
Loc: OK
mca, must comment your post.
1: henri did not get informed by anyone reaching him by mail
2: normally his mail address returns some dutch blaa-blaa

finally, someone called him and he by that got informed of it.

sorry, but reachability is not good.

I think...
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#34494 - 2002-12-19 08:38 AM Re: OPEN again
MCA Offline
KiX Supporter
*****

Registered: 2000-04-28
Posts: 5152
Loc: Netherlands, EU
Dear Lonkero,

We will comment also on your reaction.

  • Henri gets also mail from me. Within about five minutes he returns a
    reaction. Of course we must deal with CET.
    We made a phone call to get the highest possible response, to prevent a
    situation he doesn't read his mail that day and because Dutch isn't a
    problem for us.
    Already we know that his monitoring system doesn't recognize this pro-
    blem.
  • Of course we doesn't know what you are receiving from him by mail, but
    all the time we are sending a mail to him we receive a fast and clear
    from him.
    Your possible "dutch blaa-blaa" has to deal with a company footnote. Of
    course most of them will use the Dutch language for it.
In a period of nearly five years it is the second time this "kixtart.org"
isn't available for a period. For us it isn't a big problem. Henri's
response is from excellent quality. Infopop needs possible too much time,
but what is too much time when nobody knows what was exactly going
wrong during latest update. Most important part is "no data was missing".
Sorry Lonkero, for us is Henri's response fast enough. We have only a
bigger problem, when Henri had make these changes just before leaving
his office for a very long vacation.
His information about an upload of 30 GB per month shows indeed how
important this board becomes within the KiXtart community. Also it
explains why response becomes a little slow during the 15:00-17:59 CET
period.

greetings.

btw: Henri deserves still our sympathy for all his effort to keep this
board up and running.
_________________________
email scripting@wanadoo.nl homepage scripting@wanadoo.nl | Links | Summary of Site Site KiXforms FAQ kixtart.org library collection mirror MCA | FAQ & UDF help file UDF kixtart.org library collection mirror MCA | mirror USA | mirror europe UDF scriptlogic library collection UDFs | mirror MCA

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#34495 - 2002-12-19 03:46 PM Re: OPEN again
Sealeopard Offline
KiX Master
*****

Registered: 2001-04-25
Posts: 11165
Loc: Boston, MA, USA
Since this whole website is maintained bt volunteers I also think that the problem was handled in a very fast and expedited manner. Now, that InfoPOP has to fix their software is another issue, however not knowing what exactly was broken in their code, I won't comment on that.
_________________________
There are two types of vessels, submarines and targets.

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