Thanks to all for your comments - you're preaching to the choir. I wish they just would have left all the PCs Windows 98 in the field :-(

Remote software installs won't work - all 200 WAN sites are 56K frame. Calling in as needed won't work - >10,000 employees potentially calling in. Making the individual user an Admin before they receive their PC from corporate won't work - too much turnover.

Firing the support services director - now there's a thought!

Thx anyway...I need to go take a drive in a car built before PCs.
tr6boy