#204411 - 2012-03-06 08:53 PM
Kixtart and LaserTrak incompatibility
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JNK
Fresh Scripter
Registered: 2006-04-11
Posts: 33
Loc: USA
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I live in a legal environment -- an environment where cost-recovery for things like copies, FAXing and printing is important. For this, we use a program call LaserTrak (sometimes referred to as CopiTrak). The vendor's website is copitrak dotcom.
I have recently stumbled upon a compatibility issue with Kixtart 4.62 and LaserTrak, where calling some Kixtart functions/commands while LaserTrak is running (e.g., MESSAGEBOX), causes wkix32.exe to crash. The Event Log from a crash is below ... looking for any suggestions on how to work around this. We have already discussed shutting down LaserTrak while the Logon Script is running, but that idea got shut down by people with doors and higher pay grades. Hoping the smart people in this Forum can offer some additional advice.
TIA!
Log Name: Application
Source: Application Error
Date: 3/6/2012 2:32:04 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: foo.bar.com
Description:
Faulting application name: WKIX32.EXE, version: 4.62.0.0, time stamp: 0x4e43d05c
Faulting module name: WIN32HK_2005.DLL, version: 0.0.0.0, time stamp: 0x4ddbfa6a
Exception code: 0xc0000005
Fault offset: 0x00074310
Faulting process id: 0x1068
Faulting application start time: 0x01ccfbcfc84ea177
Faulting application path: C:\Windows\WKIX32.EXE
Faulting module path: C:\LT2005\WIN32HK_2005.DLL
Report Id: 0d1f1597-67c3-11e1-84f6-e4d53de35763
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-06T19:32:04.000000000Z" />
<EventRecordID>11430</EventRecordID>
<Channel>Application</Channel>
<Computer>foo.bar.com</Computer>
<Security />
</System>
<EventData>
<Data>WKIX32.EXE</Data>
<Data>4.62.0.0</Data>
<Data>4e43d05c</Data>
<Data>WIN32HK_2005.DLL</Data>
<Data>0.0.0.0</Data>
<Data>4ddbfa6a</Data>
<Data>c0000005</Data>
<Data>00074310</Data>
<Data>1068</Data>
<Data>01ccfbcfc84ea177</Data>
<Data>C:\Windows\WKIX32.EXE</Data>
<Data>C:\LT2005\WIN32HK_2005.DLL</Data>
<Data>0d1f1597-67c3-11e1-84f6-e4d53de35763</Data>
</EventData>
</Event>
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#204426 - 2012-03-08 05:23 PM
Re: Kixtart and LaserTrak incompatibility
[Re: Lonkero]
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JNK
Fresh Scripter
Registered: 2006-04-11
Posts: 33
Loc: USA
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No, I am not doing anything with the file.
If LaserTrak is running and I run a simple script like ...
$x = messagebox ("Test","Test",64)
The messsagebox never appears, I hear a "ding", wkix32.exe shuts down and the crash is logged in the Event Log.
If I shutdown LaserTrak and run the script again, everything works as expected.
The vendor, CopiTrak, has been contacted, but they are saying the problem is with Kix ...
The software is designed to intercept print operations for cost-recovery purposes. This all happens in the background; no user interaction required.
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#204431 - 2012-03-08 09:06 PM
Re: Kixtart and LaserTrak incompatibility
[Re: Lonkero]
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JNK
Fresh Scripter
Registered: 2006-04-11
Posts: 33
Loc: USA
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I would tend to agree ... just trying to cover all my bases.
Our Programmers reported a similar issue when installing Visual Studio 2010. The installer quits, without notice or warning, when LaserTrak is running. If I shutdown LaserTrak, the installer runs (although eventually gets blocked by McAfee HIPS ... but those worms are better left in the can).
@Allen -- Yes, I did try kix32.exe. No joy ...
Just to close the loop on this topic, the solution (eventually provided by CopiTrak), was actually pretty simple. In the LaserTrak program directory, there is an INI file (WIN32HK_2005.INI) containing a [Non-User Applications] section. We added the following entry under this section:
WKIX32.EXE=Y
Problem solved!
So, in the end, this wasn't a Kixtart issue, but hopefully the 411 will help someone else out there.
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