I live in a legal environment -- an environment where cost-recovery for things like copies, FAXing and printing is important. For this, we use a program call LaserTrak (sometimes referred to as CopiTrak). The vendor's website is copitrak dotcom.

I have recently stumbled upon a compatibility issue with Kixtart 4.62 and LaserTrak, where calling some Kixtart functions/commands while LaserTrak is running (e.g., MESSAGEBOX), causes wkix32.exe to crash. The Event Log from a crash is below ... looking for any suggestions on how to work around this. We have already discussed shutting down LaserTrak while the Logon Script is running, but that idea got shut down by people with doors and higher pay grades. Hoping the smart people in this Forum can offer some additional advice.

TIA!

Log Name: Application
Source: Application Error
Date: 3/6/2012 2:32:04 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: foo.bar.com
Description:
Faulting application name: WKIX32.EXE, version: 4.62.0.0, time stamp: 0x4e43d05c
Faulting module name: WIN32HK_2005.DLL, version: 0.0.0.0, time stamp: 0x4ddbfa6a
Exception code: 0xc0000005
Fault offset: 0x00074310
Faulting process id: 0x1068
Faulting application start time: 0x01ccfbcfc84ea177
Faulting application path: C:\Windows\WKIX32.EXE
Faulting module path: C:\LT2005\WIN32HK_2005.DLL
Report Id: 0d1f1597-67c3-11e1-84f6-e4d53de35763
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-06T19:32:04.000000000Z" />
<EventRecordID>11430</EventRecordID>
<Channel>Application</Channel>
<Computer>foo.bar.com</Computer>
<Security />
</System>
<EventData>
<Data>WKIX32.EXE</Data>
<Data>4.62.0.0</Data>
<Data>4e43d05c</Data>
<Data>WIN32HK_2005.DLL</Data>
<Data>0.0.0.0</Data>
<Data>4ddbfa6a</Data>
<Data>c0000005</Data>
<Data>00074310</Data>
<Data>1068</Data>
<Data>01ccfbcfc84ea177</Data>
<Data>C:\Windows\WKIX32.EXE</Data>
<Data>C:\LT2005\WIN32HK_2005.DLL</Data>
<Data>0d1f1597-67c3-11e1-84f6-e4d53de35763</Data>
</EventData>
</Event>