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I'm trying to decide if it wouldn't be easier to convert the shared mailboxes to public folder.
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Sure you could do that but if one of the users that have access to that mailbox reads a message in ten public folder it is still marked as unread for all other users that can access the public folder. Some very strict rules must be obeyed by the users when you do something like this. One person should be made responsible for the stuff that end sup in the public folder and for example should move messages to a sub folder with the person's name that should do something with it. When the message is no longer needed or the person that it got assigned to did what was asked in the message it should be moved to some kind of archive folder or it should be deleted. Just to prevent two or more different users from dealing or replying to the same message unknowing of the fact that someone has already picked up the message and is working on it.
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Mart
- Chuck Norris once sold ebay to ebay on ebay.
