#168973 - 2006-10-05 10:17 PM
Dell Support - Or lack there of
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NTDOC
Administrator
Registered: 2000-07-28
Posts: 11631
Loc: CA
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Wow... 3 days now and still no resolution on a replacement hard drive on a new desktop.
Day 1 - call, call gets dropped. They don't call back. I send e-mail, no response
Day 2 - get response that says call them on the phone.
Day 3 - call them, call gets dropped again.
WTF - HP/Compaq never treated me like that.
Guess it's going to be one of those days.
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#168976 - 2006-10-06 09:56 PM
Re: Dell Support - Or lack there of
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Arend_
MM club member
Registered: 2005-01-17
Posts: 1896
Loc: Hilversum, The Netherlands
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Quote:
As for Compaq/HP I do like their Servers and have used them for years.
 Time for me to get some sleep and try to get over this statement... the only good computers/servers are the ones you build yourself, manufactured ones ALWAYS suck...
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#168982 - 2006-10-07 01:14 PM
Re: Dell Support - Or lack there of
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Lonkero
KiX Master Guru
Registered: 2001-06-05
Posts: 22346
Loc: OK
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if you think of something like server failure, one of my clients just had one.
a shiny proliant server with everything possible highgrade parts.
6 month old and it had 2 HD failures.
HP dude came and changed the drives with new ones and of he goes.
then, at the time of my arrival there is this support dude trying to get the system back from backups and he leaves just before me taking the server with him saying, there was something wrong with the tapes 
I'm glad I wasn't in his shoes
anyway, the lesson is, hardware and it's support and it's costs are nothing compared to other costs of disaster failures.
this ofcourse is only true with smaller companies.
with thousand servers you gotta have some clustering going on, so taking one server does not hurt.
and if it does, you gotta redesign the clustering model.
imho.
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