and what comes to that help stuff, the support given by this board varies by the person answering to you.
there are vast amount of kixtart beta testers posting on this board and many private-test-round involvers.

about that time wasted, you little hurry aren't you?
you wait for an hour for an answer but it took at least that much to come here to ask it.

in your specific problem, I can say there is not a single known problem with shell or run, thus the problem is not in kix.
that's the starting point, don't resist it.
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