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#109951 - 2003-12-09 07:45 PM OT: I.S. Vs. I.T. Discussion
NTDOC Administrator Offline
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Registered: 2000-07-28
Posts: 11631
Loc: CA
Well, since the board is rather slow anyways, I thought I'd pose this question of peculiar origin.

The acronyms IS and IT in the Computer field typically are listed as the following

IS - Information Services or Information System(s)
IT - Information Technology

Since these titles are somewhat self bestowed over time, what title does your company use
to describe your computer support services?

Why does one Company use IS and another IT when both perform the same exact service?

Please post your thoughts or ideas on this subject.

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#109952 - 2003-12-09 08:04 PM Re: OT: I.S. Vs. I.T. Discussion
JimRobinson Offline
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Registered: 2003-01-10
Posts: 42
Loc: Tempe, AZ
Doc,
We call ourselves IT, but when our customers say it, there is usually some adjective attached to the beginning.
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#109953 - 2003-12-09 08:13 PM Re: OT: I.S. Vs. I.T. Discussion
Shawn Administrator Offline
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Posts: 8611
We're an IT Consulting Firm that integrates IS ... huh ?
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#109954 - 2003-12-09 08:40 PM Re: OT: I.S. Vs. I.T. Discussion
Shawn Administrator Offline
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I have seen both terms used together ... like "We're an IS/IT Consulting Firm" ... talk about a catch-all.
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#109955 - 2003-12-09 08:50 PM Re: OT: I.S. Vs. I.T. Discussion
Radimus Moderator Offline
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I made a door plaque for my last supervisor...

MISDirector

and some of my news letters to staff were titled, "Keep MISInformed"

and our servers were \\MISPlaced and \\MISTaken
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#109956 - 2003-12-09 10:08 PM Re: OT: I.S. Vs. I.T. Discussion
ShaneEP Moderator Offline
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Registered: 2002-11-29
Posts: 2127
Loc: Tulsa, OK
We use both depending on who in the staff you ask.
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#109957 - 2003-12-09 10:25 PM Re: OT: I.S. Vs. I.T. Discussion
Chris S. Offline
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Registered: 2002-03-18
Posts: 2368
Loc: Earth
We use IT.

My boss is the Director of Information/Operations Technology. We suggested, in this e-That & e-That world, that she refer to herself as the e-DIOT.

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#109958 - 2003-12-10 01:14 AM Re: OT: I.S. Vs. I.T. Discussion
MCA Offline
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Posts: 5152
Loc: Netherlands, EU
Dear,

Each five years we see new names on the horizon. It starts with the computer department. Commercial organizations were
introducing all kind of new names i.e. IT, ICT, helpdesk, system administrator department and support department.
In comparison with the past not all software must be created now. General software is available and i.e. MS becomes big
with those software. General software becomes with the years also very expensive for supporting. Company software
becomes more stable and gets more functionalities.
A big influence in our opinion on new technologies and new general software has the internet world. Most Word documents
aren't using all new functionalities of recent Word releases. Internet requires an upgrade to make it possible to see your
information in a proper way.
greetings.
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#109959 - 2003-12-10 03:43 AM Re: OT: I.S. Vs. I.T. Discussion
Les Offline
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We use IT Services or ITS for short. We used to have an IS department that was strictly midrange (S38,AS400,VAX) but I had nothing to do with them. The IS dept did not serve the desktop needs so I came up from the grassroots by installing a LAN. Over time, I had more clients than the IS department which eventually got downsized (centralized).
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#109960 - 2003-12-10 09:47 AM Re: OT: I.S. Vs. I.T. Discussion
Richard H. Administrator Offline
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Loc: Leatherhead, Surrey, UK
(In the UK) IT came first and made sense because the services were "technology" oriented - supplying and maintaining the hardware was the core job, even software development was seen as supporting the hardware.

In the 80's there was a huge shift where departments wanted to change how they were perceived and broaden the support and services they provided beyond the core hardware.

So, "IT" became viewed as old and sedentary, while "IS" was new, active and forward-looking.

It was a marketeers wet dream, so IT departments up and down the country got their name changed for no good reason other than the board wanted to be seen as being hip and with it (horrible, like your dad dancing at the school disco)

So, IT->Hardware, IS->Value Added Services. Your internal department is more IT, an out-sourcing company is more IS.

Nowadays most people don't know the difference so the terms have become interchangeable.

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#109961 - 2003-12-10 02:48 PM Re: OT: I.S. Vs. I.T. Discussion
Allen Administrator Offline
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Registered: 2003-04-19
Posts: 4567
Loc: USA
We are IS, but our corporate Gurus are IT&S. They've got all their bases covered.

Personally, I like IT better. Just makes more sense. But in a Hospital, IT stands for Intensive Treatment, so we had to take the next best thing.

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#109962 - 2003-12-10 02:52 PM Re: OT: I.S. Vs. I.T. Discussion
Kdyer Offline
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Registered: 2001-01-03
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Loc: Tigard, OR
It is funny to read MCA's response. How do we answer the phone with respect to the caller? For example, we would say to a "customer" - "This is Kent from the Support Desk." But, this really doesn't fit anymore as we outsource the Support Desk. Or, if you were to call on say a vendor - "This is Kent from CompanyXX IT."

But, anyway to my point.. Take my Job Title - I started in December 1999 at my current Job.. I was a "Systems Analyst II" and then I became a "DBA" (Talk about going to the "Dark Side" ) a "Network Engineer" and now I am "Systems Engineer." The thing that is funny is that I still do pretty much the same job, just the titles have switched around.

Our company itself has switched the title back and forth to fit the most politically correct thing at the time. One of the things that has been the most radical is the naming of our servers - Our current Director has mandated that all servers be named after Greek Gods like Apollo, etc. We used to use a more logical approach: Location-OS-Function as an example: SANNTSE01 and would read SAN for San Fransico, NT for Windows NT, S for Server, E for Exchange, and 01 for the first server. Instead the word APOLLO could mean it is in Jacksonville, Portland, Walnut Creek or wherever. I guess this could be topic unto it's own. We have tried to explain that to him, but he would not hear of it.

Kent
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#109963 - 2003-12-10 03:12 PM Re: OT: I.S. Vs. I.T. Discussion
Breaker Offline
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Registered: 2001-06-15
Posts: 268
Loc: Yorkshire, England
In my short career I have thus far worked in IS, IT, TSG (Technical Services Group) and IS&T - all without changing jobs!

The department name change has also never been reflected in my job title, which is simply "Corporate IT Support". I did ask for "Senior Idiot", but was told that the best I could hope for was "Assistant to the Senior Idiot".

[Sigh...]

Kent, as for naming schemes (servers, printers, whatever) you're opening a huge can of worms. Whilst I appreciate the logic of a server named (for example) CORPDRDC01 (our first Corporate division domain controller at the DR site) - I personally would much rather have a "friendly" naming scheme. So we have a compromise - the names get friendlier if users will need to reference the servers directly. Hence, CORPPRINT01, CORPDATA01 and others. I did try to hold out for a Lord of the Rings theme, thinking GANDALF was a great name for a PDC, but the support wasn't there...!

Printers are a different matter, though. I firmly believe that printers should have good friendly names, to help the users refer to them. I'm based in London in the UK, and at my last company, our printers were named after stations on the London Underground. This worked really well, as each dept could be assigned a line, and we never ran out of stations. It means more to a user if his printer has a big sticker on it saying "Baker Street", or "Leicester Square", when compared to another printer naming scheme I've come across (print server-location-printer ID) - horrible names like LONPRT04-OMP4th-02 - not too memorable.

Just my £0.02.
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#109964 - 2003-12-10 03:26 PM Re: OT: I.S. Vs. I.T. Discussion
Sealeopard Offline
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What good are naming schemes if the user's can't even read the stickers? I have friendly computernames written onto the monitors but if they come to me to say they have a problem with their computer they don't even know the name
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#109965 - 2003-12-10 05:44 PM Re: OT: I.S. Vs. I.T. Discussion
Breaker Offline
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Loc: Yorkshire, England
Yeah, I sympathise. Its sometimes difficult to comprehend the stupidity that some users seem capable of...

[Edit] Even some admins, if I'm honest... [/Edit]


Edited by Breaker (2003-12-10 05:45 PM)
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#109966 - 2003-12-10 07:55 PM Re: OT: I.S. Vs. I.T. Discussion
Rocco Capra Offline
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Posts: 380
Loc: Mansfield Ohio
Don't you just love/loath how these corp. ID10T's come up with these ridiculous standards like Greek gods for server names?! (What happens when you have more servers than gods?) They should have no business making standards that have absolutely no affect on their responsabilities! One of our managers here wanted to name all pc's and servers the same thing "S10023" S = School Specialty, 10023 = the number from the custom asset tags we buy and stick on all hardware. This is a big problem when you have over 13 remote sites spread across the US.

Sorry, that's a sensitive spot with me.

Rocco
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#109967 - 2003-12-11 03:11 PM Re: OT: I.S. Vs. I.T. Discussion
Wizard Offline
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Loc: Bristol, England
Just to be different we call it 'Systems'.!

When we answer the phone its, "Hello, Systems"

W
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#109968 - 2003-12-11 04:32 PM Re: OT: I.S. Vs. I.T. Discussion
Paul_Berquam Offline
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Loc: Sacramento, CA USA
Of course there are some of us that deal with Information Security, which is sometimes referred to as IS as well.
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#109969 - 2003-12-11 06:27 PM Re: OT: I.S. Vs. I.T. Discussion
Rocco Capra Offline
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Loc: Mansfield Ohio
We have changed our name so many times I have no idea what department I am currently in.

I just answer the phone "Hello, this is Rocco."

Rocco
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#109970 - 2003-12-11 06:50 PM Re: OT: I.S. Vs. I.T. Discussion
Sealeopard Offline
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Posts: 11165
Loc: Boston, MA, USA
But you're sure you're still Rocco?
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