|
Believe me...I understand the frustration level ('cause I have to deal with users and posters aren't a whole lot different for the moderators) so I do know that part).
But think about it like this...here are a couple of examples of how we 'all' do this same thing:
1) Let's say HR sends out instructions via email about an insurance process that's changed. Do you look up that procedure when your pressed to make a decision about whether you should take your kid to the hospital? Nope, you call your HR dept or Insurance Company to ask them what you should do.
2) Do you scan through your files in your desk at home to look up directions on how to file a claim when you're sitting in the middle of a highway after a car wreck? Nope...you call your insurance agent to ask them what you should do.
I'm sure you could think of other examples of how we do the same thing...everyone looks to take the short route. We have people who contact me directly instead of opening tickets with the helpdesk. If we don't feel like helping them, we politely remind them of the process of opening a ticket.
Yes, there's etiquette for posters, but there's also an etiquette for the moderators...right!!?
| 
