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#102538 - 2003-07-03 02:42 AM Clip Art issue and limit one homeshare
briannz556 Offline
Getting the hang of it

Registered: 2002-05-03
Posts: 64
Loc: new zealand
Problem with clipart.

The situation is;

Windows 2000 pro, Office 2000 SR1. Windows 2000 server running active directory. Users homedrive is in the format \\server\user$ , the users have a home drive set in active directory such that H: connects to \\server\user$

Users run a mandatory profile from the server. The mandatory profile redirects the following to the users home drive (H:\)

Desktop h:\windows\desktop
Application Data h:\windows\application data
Favorities h:\windows\favorities

The problem:
We have just changed the home share so that it supports only one connection. Now when we open clipart from word we get an error:

An unspecified error has occurred. Clip Gallery could not complete the operation. For more information, Press F1 now and see Troubleshooting in Clip Gallery Help.

When we increase the number of connections to the home share to 2, clip art works. clip art is trying to open artgal.mmc from
\\server\user$\windows\Application Data\ Microsoft\Media
Catalog\artgal50.mmc <\\server\user$\windows\Application
Data\Microsoft\Media Catalog\artgal50.mmc>

There are no registry keys that reference clipart on the PC (in HKLM or
resulting Users HKCU) by drive letter or UNC path.

Finally, strange as it may seem ;-) MS engineers have promised to come back to us on this but have not - been waiting about a week.

Can anyone offer suggestions? I use kixscript so thought this might be a suitable arena for publication of this plea but there again, a MS Bulletin Board could be just as good perhaps. As I don't use a MS bulletin board would accept a suitable reference to one if that is all the help that is available.

Thank you for taking the time to read this lengthy posting.

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#102539 - 2003-07-03 08:28 AM Re: Clip Art issue and limit one homeshare
NTDOC Administrator Offline
Administrator
*****

Registered: 2000-07-28
Posts: 11634
Loc: CA
Question! WHY

Why limit your users to 1 or 2 connections on their share? We have run 1,500 users on one server with UNLIMITED connections and have never had an issue with the Server supporting them.

However, we also did not use profiles on the Server. (I never did like using profiles like that. Too slow logging in everytime)

What happens when you use unlimited or 10 user connections per share?

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#102540 - 2003-07-03 08:45 AM Re: Clip Art issue and limit one homeshare
briannz556 Offline
Getting the hang of it

Registered: 2002-05-03
Posts: 64
Loc: new zealand
I am in a school situation which is quite hostile. I need to ensure a user can only login once with their AD ID. The suggested Kix recommendation I received in the forum a few months ago was to limit their homeshare to one. If this is not available to map (because it is already in use) I log the user off.
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#102541 - 2003-07-03 10:05 AM Re: Clip Art issue and limit one homeshare
Richard H. Administrator Offline
Administrator
*****

Registered: 2000-01-24
Posts: 4946
Loc: Leatherhead, Surrey, UK
The problem has been discussed on the board before, but in summary:

When you connect a drive to a share this uses a connection. When you connect to the share using UNC this creates another seperate connection.

The solution is to either always use the drive ("H:\") to access the share, or to always use the UNC path to access the share, but not both.

Look for the clipart path in the application's own settings pages. You may find that if you set an explicit path it creates/populates a registry key. The application probably has a default value for the path if it has not been explicitly set, which is why you are having trouble finding a registry entry.

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#102542 - 2003-07-03 10:08 AM Re: Clip Art issue and limit one homeshare
Richard H. Administrator Offline
Administrator
*****

Registered: 2000-01-24
Posts: 4946
Loc: Leatherhead, Surrey, UK
Just thought of another (simpler) solution that may work for you.

  • Allow two connections per share.
  • Map the H: drive as normal, logoff is mapping fails.
  • Connect to the share via UNC, logoff if fails.
If the user attempts to connect twice this process should create an absolute minumum of 3 share connections so will fail.

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#102543 - 2003-07-03 11:04 AM Re: Clip Art issue and limit one homeshare
Lonkero Administrator Offline
KiX Master Guru
*****

Registered: 2001-06-05
Posts: 22346
Loc: OK
mm...
I thought that there is actually own paths for those dirs in office.
so even though your profile shows correctly, the office-profile may need to be checked too.
_________________________
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#102544 - 2003-07-03 02:24 PM Re: Clip Art issue and limit one homeshare
Kdyer Offline
KiX Supporter
*****

Registered: 2001-01-03
Posts: 6241
Loc: Tigard, OR
Another thought comes to mind from the MetaFrame world - close out inactive users too. Say after 30-45 minutes of inactivity.

Kent
_________________________
Utilize these resources:
UDFs (Full List)
KiXtart FAQ & How to's

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#102545 - 2003-07-04 05:05 AM Re: Clip Art issue and limit one homeshare
briannz556 Offline
Getting the hang of it

Registered: 2002-05-03
Posts: 64
Loc: new zealand
Thank you all for such marvellous advice. In particular, I'd like to thank Richard H for the very simple, obvious solution which works a treat:

Allow two connections per share.
Map the H: drive as normal, logoff if mapping fails.
Connect to the share via UNC, logoff if fails.

I just by-and-large added :
Use \\server\%username%$ to my kix scripts along with other modifications suggested and all works fine.

Appreciate the valuable assistance.

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#102546 - 2003-07-04 08:41 AM Re: Clip Art issue and limit one homeshare
Kdyer Offline
KiX Supporter
*****

Registered: 2001-01-03
Posts: 6241
Loc: Tigard, OR
Brian,

Why do this?

Use \\server\%username%$

Why not do -

Use "\\server\"+@userid+"$$"

This should work better.

Kent
_________________________
Utilize these resources:
UDFs (Full List)
KiXtart FAQ & How to's

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#102547 - 2003-07-07 09:40 AM Re: Clip Art issue and limit one homeshare
NTDOC Administrator Offline
Administrator
*****

Registered: 2000-07-28
Posts: 11634
Loc: CA
Perhaps of interest.

http://support.microsoft.com/default.aspx?scid=kb;en-us;q237282

http://www.windowsecurity.com/articles/Securing_Remote_Access_Connections.html

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#102548 - 2003-07-08 12:06 AM Re: Clip Art issue and limit one homeshare
briannz556 Offline
Getting the hang of it

Registered: 2002-05-03
Posts: 64
Loc: new zealand
Many thanks NTDOC. I've read through those links and appreciate the time taken to find them.
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